Terms and Conditions

1. Services We Provide

The Agency provides done-for-you digital marketing and development services. The exact inclusions for your engagement are defined in your quotation, proposal, package page, or Memorandum of Agreement. Our service categories are:

Services are delivered digitally unless a face-to-face meeting is expressly agreed. Anything not written in your quotation, proposal, or Memorandum of Agreement is not part of the engagement.

2. Engagement and Acceptance

1. Formation. An engagement is perfected upon your consent to the agreed service and price. Consent is given when you pay the agreed downpayment or full amount, or when you sign a quotation or Memorandum of Agreement, whichever comes first. From that moment the engagement is binding on both parties.
2. Acceptance of these Terms. Payment made after these Terms have been made available to you is your acceptance of these Terms. We publish them on this website and reference them in quotations and at checkout precisely so that nothing is undisclosed; a term that was never made available to you is not imposed on you by payment alone. If you do not agree with any part of these Terms, do not proceed with payment.
3. Authority. If you are paying on behalf of a company, you confirm that you are authorized to bind that company to these Terms.
4. A signature is not required. Your payment is itself your acceptance. An engagement is not conditional on a signed or countersigned Memorandum of Agreement, and the absence of a signature does not make it any less binding. Where a Memorandum of Agreement is issued, it records the terms already accepted; it does not create them.
5. Electronic acceptance. The Electronic Commerce Act of 2000 (Republic Act No. 8792) recognizes electronic documents and electronic signatures, provided the method used identifies the signatory, shows their consent to the content, and is reliable and appropriate in the circumstances, and provided that identity and consent can be authenticated. The Agency therefore records your electronic agreement — the acceptance box you ticked, your written or messaged confirmation, the account or number it came from, the version of these Terms shown to you, and the payment record — so that each of those requirements can be evidenced. Whether a particular electronic act satisfies RA 8792 depends on those facts, and the Agency does not treat every click or message as automatically equivalent to a handwritten signature.
6. Reservation of capacity. On receipt of your payment we reserve a production slot for you and decline other work for that period, which is why a downpayment is required before work begins and why the remedies in Section 6 are service-based. Reserving capacity or applying your payment to production explains the Agency’s position; it does not by itself defeat a remedy that Section 6 or applicable law provides.
7. Change of mind after payment. You may stop future work at any time by written notice under Section 7.1. A change of mind does not entitle you to a cash refund of what you have paid. Amounts paid for work already produced are earned by the Agency; any amount paid beyond that, where work has not yet commenced as defined in Section 6.2, is issued to you as a written service credit under Section 6.9.
8. Scope records. Your scope is defined by the accepted quotation, proposal, package page or package description, signed Memorandum of Agreement, and any documented amendment, read together. An inclusion is not excluded merely because it appears in the accepted package description rather than in a separate quotation.
9. Order of precedence. Where a signed Memorandum of Agreement contains terms that differ from these Terms, the signed Memorandum of Agreement prevails for that specific engagement. Everything not covered there is governed by these Terms.

3. Pricing and Payment

1. Currency. All prices are quoted and charged in Philippine Pesos (PHP) only. The amount payable is shown on your quotation and at checkout before you pay. Cards issued outside the Philippines are accepted, and the charge is settled in PHP; any currency conversion is handled by your own card issuer at its prevailing rate.
2. Accepted methods. We accept credit and debit cards, online banking, e-wallets, and bank transfer through our authorized payment processors. Card payments are processed by our payment gateway provider; we do not store your full card details.
3. Payment schedule. Unless your quotation states otherwise, a downpayment is required before work begins, and the remaining balance is due upon turnover, presentation, or the milestone stated in your quotation.
4. Promotional pricing. Discounted or promotional rates are valid only within the stated period and only when the downpayment is received within that period.
5. Overdue balances. Work may be paused and turnover withheld while a balance remains unpaid. Access to deliverables, accounts, or files may be suspended until settlement.
6. Processing fees. Payment gateway, bank, and currency conversion charges applied by third-party processors are not controlled by the Agency and are not reimbursable.
7. One-time charges only. The Agency does not use recurring, subscription, or auto-renewing card billing. Every card charge is a one-time transaction that you authorize individually. Your card is not stored for automatic future charges, and no amount is taken from your card without a fresh authorization from you.
8. Billing descriptor. Charges appear on your card or account statement under the name of Chatbot and FB Ads Digital Advertising Services, BOSS Advertising Agency, or the authorized payment processor.
9. Full upfront payment. "Full upfront payment" means paying the agreed full amount in one payment through any accepted payment method — card, e-wallet, online banking, or bank transfer. It does not mean physical cash only.
10. Staggered payment (50/50). The Agency accepts staggered payment when agreed in writing. An installment arrangement is a payment schedule, not a trial period, a results guarantee, or a right to withhold payment indefinitely. The installment total may be higher than the full upfront price, and the arrangement is not advertised as zero-interest. Before you accept and pay the downpayment, your written quotation discloses both prices, the difference between them, each payment amount, and the balance milestone — the objectively identifiable point of presentation or completion at which the remaining balance falls due. The remaining balance completes the stated installment total; no further interest or fee is added on top of it. Eligibility, discounts, and any alternative schedule depend on your accepted quotation, and no package automatically carries a discount or an installment option.
11. Illustrative example only — not a price list. As an example of how the two prices are disclosed, and not as the price of any particular package: full upfront payment price ₱13,999; total installment price ₱14,999; 50% downpayment ₱7,499.50; remaining 50% ₱7,499.50; additional cost compared with full upfront payment ₱1,000.
12. Credit disclosures. Where an arrangement falls within the Truth in Lending Act (Republic Act No. 3765), the Agency furnishes every applicable disclosure in writing before you accept the arrangement and before any payment under it: the cash price, the downpayment, the amount financed, the finance charge, the rate disclosure required for that arrangement, the number and amount of payments, and the due date or objectively identifiable milestone of each payment. No required disclosure is deferred until after acceptance or payment. The payment timing needed to compute a rate is fixed in the quotation before the arrangement is finalized; the Agency does not state a rate it has not computed from those fixed dates. Pricing labels are not used to conceal a financing cost, and any arrangement whose disclosure treatment is unclear is referred for professional review before it is offered.

4. How You Pay and How You Receive Your Service

All services are digital and delivered online. Nothing is shipped and no physical goods are sold.

Everything we build sits on your own Facebook Page, ad account, and business assets under your own ownership. Upon completion and full payment, control of the system and all accounts created for the engagement is transferred to you in full.

5. Delivery Timeframe

Timelines depend on how quickly you submit what we need. Every project timeline quoted by the Agency is counted from the date we receive both your confirmed payment and your complete materials — not from the date of payment alone.

1. Start of the clock. The delivery countdown begins only when the last required item on your submission checklist has been received in usable form.
2. Delays from late submission. If materials, approvals, revisions feedback, or account access arrive late or incomplete, the delivery date moves by the equivalent number of days. This is an adjustment, not a breach by the Agency.
3. Approval windows. Where your project requires your approval to move to the next stage, the timeline pauses while we wait for your response.
4. Third-party dependencies. Delays caused by platform reviews, ad account approvals, domain propagation, hosting providers, or payment gateway verification are outside our control and extend the timeline accordingly.
5. Dormant projects. If we receive no materials and no response from you for sixty (60) consecutive days, the project is treated as dormant. Amounts paid are not refunded, but they are not forfeited either: the unearned amount is issued to you as a written service credit under Section 6.9, whose three (3)-month validity runs from the issue date stated on that credit notice. Reactivation may be subject to a re-onboarding fee and current pricing.

6. Refunds, Remedies, and Service Credits

1. Why the remedies are service-based. Our services are custom, done-for-you professional work. From the moment payment is confirmed, our team allocates production slots, begins strategy and research, and starts producing assets specifically for your business. That time and capacity cannot be resold, which is why remedies take the form of work or credit rather than cash.
2. Commencement. Work is deemed to have commenced upon the earlier of: onboarding, receipt of your materials, scheduling of your production slot, or the start of any strategy, design, copy, or development work on your account.
3. Change of mind. Change of mind, change of business direction, loss of interest, unavailability, failure to submit required materials, or the absence of a signed Memorandum of Agreement does not entitle you to a cash refund. Amounts paid for work already produced are earned; any amount paid beyond that, where work has not commenced, is issued as a written service credit under clause 6.9.
4. Results. A cash refund is not issued on the basis of business results, sales performance, ad performance, or return on ad spend where the Agency has delivered the accepted scope. See Section 9.
5. Digital and consumable items. Training access, digital files, templates, recordings, and completed deliverables are non-returnable once delivered or accessed, and a change of mind about them does not create a cash refund.
6. Which remedy applies. Your situation determines the remedy, and one of these always applies:
   1. The original work is still due — the Agency completes the accepted scope.
   2. A verified defect exists — the Agency corrects, reworks, or completes the affected deliverable with no additional fee, under Sections 11 and 17.
   3. A credit entitlement arises under the cancellation, dormancy, or Agency-failure provisions — the Agency promptly issues the applicable written service credit under clause 6.9.
   4. A duplicate or erroneous charge occurred — the error is corrected under clause 6.7.
   5. Applicable law requires another remedy — that remedy remains available under clause 6.11, without you needing a court order to obtain it.
7. Duplicate or erroneous charges. Verified duplicate charges, and amounts charged in error through no fault of the Client, are returned to you. This is a correction of a billing error, and it operates whatever the rest of this Section says.
8. Where the Agency fails to deliver. If the Agency fails to commence or to deliver the engagement for reasons attributable to the Agency, you are not left without a remedy. The Agency offers you the choice of: Completion — we complete the engagement within a new delivery period agreed in writing, at no additional cost to you; or Service credit — the unearned amount you paid is issued as a written service credit of equal value under clause 6.9. These are the options the Agency offers; they do not displace a different remedy that clause 6.11 preserves.
9. Service credit terms. A service credit is issued promptly in writing once the entitlement is established, and the Agency does not leave issuance pending indefinitely. Each credit notice states its amount, its issue date, and its exact expiry date. The credit is valid for three (3) months from the issue date stated on that notice — this is the single start point for every credit under these Terms. It may be applied to one or several services of the Agency up to its value, subject to agreement on the new scope and on any additional payment where the new service costs more than the credit. To use a credit, it must be applied to an engagement agreed before the expiry date; the resulting work may be completed after that date according to its agreed schedule, and a scheduling delay caused by the Agency never cancels a credit you applied properly and on time. A service credit records an amount not yet earned through delivered work; it is not a fresh full-value credit for payments already answered by completed work. After expiry, unused credit is not redeemable for cash under this policy and is no longer available for new bookings, subject in every case to clause 6.11.
10. Investigation first. Every reported service issue receives a reasonable investigation and an opportunity for correction under Section 17 before it is classified. Raising a concern is never treated, by itself, as bad faith.
11. Statutory rights control. Nothing in these Terms excludes, limits, or replaces any remedy that applicable Philippine law — including the Civil Code of the Philippines and the Consumer Act of the Philippines (Republic Act No. 7394) — does not permit the parties to exclude. Where any clause of these Terms conflicts with such a remedy, this clause prevails and the remedy remains available to you directly from the Agency. This is the single controlling provision on the point and is referred to throughout these Terms.

7. Cancellation and Rescheduling

1. Client cancellation. You may stop a project at any time by written notice, and the Agency stops future work on receipt. Stopping work and the financial consequences are separate questions: amounts paid for work already produced are earned and are not refunded in cash, and any unpaid balance for work already produced remains due. Any amount you paid beyond the work produced — including where you cancel before work has commenced as defined in Section 6.2 — is issued to you as a written service credit under Section 6.9 rather than retained outright.
2. Scope changes. Changes to an agreed scope after work has commenced are quoted and billed separately. Amounts paid for the original scope are not transferred or credited back.
3. Consultation sessions. Scheduled sessions may be moved once with at least twenty-four (24) hours notice. No-shows and same-day cancellations are treated as delivered.
4. Personal meetings and travel. Face-to-face meetings within Metro Manila carry a minimal meeting fee that is disclosed and agreed before booking, per Section 8. For personal meetings outside Metro Manila, every charge is agreed case by case before the meeting or the travel is confirmed: the quotation itemizes the applicable tolls, fuel, professional or consultation fees, and other necessary travel expenses; records the approved amount or estimate and what it covers; states the payment arrangement; and states how any necessary adjustment will be approved. There are no undisclosed additions and no automatic overruns, and no fixed travel rate, distance threshold, or extra cancellation penalty applies beyond what the quotation states. Whether a meeting fee is separate from a package purchase, credited toward it, discounted, or waived is explained before booking, and a decision not to purchase a package does not cancel a separately agreed meeting fee. No fee is charged retroactively for a past meeting where none was agreed.
5. Agency cancellation. We may decline or discontinue an engagement where the Client's business, offer, or conduct breaches these Terms, platform policies, or applicable law. Where we discontinue for reasons unrelated to the Client's conduct, you are charged only for the work produced to that point, and any amount you paid above that is issued to you as a written service credit under Section 6.9.

8. Exclusions — What Is Not Included

The following are not included in any service fee and remain the Client's own cost and responsibility, unless expressly written into your quotation:

• Advertising budget — all ad spend on Meta, Google, TikTok, or any other platform. Your ad budget stays in your own ad account, funded by your own payment method, under your own control. The Agency does not hold, route, or fund your ad spend.
• Software and tool subscriptions — funnel builders, CRM and email platforms, chatbot and automation tools, AI tools, scheduling tools, analytics tools, stock media licenses, fonts, and any other recurring third-party subscription.
• Domain name — annual registration and renewal through any registrar, billed directly to the Client.
• Web hosting — monthly or annual hosting, SSL, and server costs, billed directly to the Client.
• Ongoing management — maintenance, content updates, monitoring, and reporting after turnover. Ongoing ad management is available as an optional retainer at ₱3,000 per month under Section 11.13; broader maintenance is by separate quotation. Post-turnover change requests are chargeable under Section 11.
• Payment gateway fees — setup, transaction, settlement, and chargeback fees charged by processors such as Xendit, PayMongo, PayPal, or Stripe.
• Content and brand assets — product photos, videos, logos, brand files, credentials, and written source material, to be provided by the Client.
• Professional shoots — on-location photo or video production, talent fees, models, and voice-over artists.
• Printing and physical production — tarpaulins, brochures, packaging, and any physical collateral.
• Meeting costs — face-to-face consultations within Metro Manila are subject to a minimal meeting fee; meetings outside Metro Manila are by arrangement, with travel and accommodation covered by the Client.
• Government and legal costs — business permits, trademark registration, and any legal or accounting service.

9. Results Disclaimer

We do not guarantee sales, leads, revenue, income, or any specific business result. We commit to delivering the work described in your quotation to a professional standard. Business outcomes depend on your offer, pricing, market, product quality, sales ability, response time to leads, ad budget, and your own follow-through — all of which are outside the Agency's control. Any figures, screenshots, or case studies shown in our marketing are examples of what specific clients achieved and are not a promise of your results.

10. Client Responsibilities

• Provide complete, accurate, and lawful information, content, and brand assets on time.
• Provide account access where required, including ad accounts, business pages, domain, hosting, and payment gateway accounts.
• Fund and maintain your own ad account, subscriptions, domain, and hosting.
• Respond to messages, approvals, and revision requests within a reasonable time.
• Ensure your offer, claims, and product are legal, accurate, and compliant with platform policies and Philippine law.
• Handle your own leads, inquiries, closing, fulfillment, and after-sales service, unless expressly contracted otherwise.
• Keep your own backups of files and credentials after turnover.

11. Revisions, Turnover, and Service Limits

1. Covered services. This Section applies to every digital deliverable of the Agency: websites, landing pages, sales funnels, image and video creatives, copywriting, ad campaign setups, chatbot sequences, follow-up flows, GPT tools, AI chatbot configurations, automations, integrations, and any other deliverable agreed in your quotation.
2. Included revisions. Every website, landing page, or sales funnel engagement includes up to three (3) revision rounds before turnover, at no extra charge. For every other covered service, a revision allowance is included only where your accepted quotation or accepted package description states one — an allowance is not assumed, and an inclusion stated in the package description you accepted is honoured. Completing the original agreed scope and correcting genuine defects are Agency obligations in every engagement and never depend on a revision allowance.
3. What one round is. One revision round is one consolidated written list of change requests for the identified deliverable or agreed set of deliverables, confirmed between the parties before the round begins. New requests added after work on that round has started are assessed and approved as further work; a clarification of a request already on the confirmed list is part of the same round and does not become another paid round.
4. Minor changes defined. A minor change is a limited adjustment within the existing approved structure and purpose of a deliverable — for example, wording changes, replacing an image with one you supply, or editing the text of an existing chatbot step.
5. Optional minor revision rounds — ₱2,500. Additional minor revision rounds are an optional service at Two Thousand Five Hundred Pesos (₱2,500) per round. The fee applies (a) before turnover, where a discretionary request exceeds the included allowance, and (b) after completed turnover, for minor changes to any covered service. It is never a mandatory charge added to a package and never starts automatically: the round begins only after you approve the scope and price in writing and the agreed payment is received. The classification of the request, the deliverables, the fee, and the schedule are confirmed in writing before anything is charged. You may decline optional revision work at any time; declining does not affect your rights to the original paid deliverables or to defect correction. ₱2,500 does not purchase unlimited work.
6. New work, quoted separately. New campaigns or setups, new chatbot branches, new integrations, additional pages, migrations, substantial video re-edits, redesigns, and additional functionality are not revisions at any stage. They are new work under a separate quotation and do not count against any included rounds.
7. Turnover. Turnover means the actual completion of the agreed deliverables together with the applicable handover of access and operating instructions. Declaring a project "turned over" does not excuse incomplete work; an engagement is judged by what was actually completed. Unused included rounds end at properly completed turnover and are not carried over, converted, or credited, unless your accepted quotation states otherwise.
8. One-time packages are not lifetime service. A one-time package does not include lifetime ads setup, unlimited revisions, ongoing monitoring, maintenance, retraining, troubleshooting, or account management. Your continued ownership or use of a delivered asset is separate from continued Agency labor on it. Any continuing support period or exceptional commitment exists only where it is expressly defined in the accepted scope.
9. Distinct AI deliverables. Chatbot sequences, GPT tools used inside ChatGPT, and AI chatbots connected to messaging platforms are distinct deliverables. Inclusion of one does not automatically include the others; each is included only where your quotation names it.
10. Complimentary work. Work provided free of charge has a documented scope and completion point and does not create recurring free service. Complimentary commitments already accepted by the Agency are honoured to their documented scope.
11. Written exceptions. Discounts, waived fees, special packages, and different payment arrangements exist only under a specific written agreement that identifies exactly what the exception changes. A discounted price does not by itself reduce inclusions, expand scope, or create recurring free service. Accepted quotations and agreed exceptions are honoured: a later published rate is not imposed on work already accepted at another price.
12. Defect correction is not a revision. Where an Agency deliverable fails to meet the agreed scope or professional standard, the Agency corrects, reworks, or completes it free of charge under Section 17 — before or after turnover. Defect correction neither consumes a revision round nor triggers the fees in this Section. A defect is distinguished from a new preference, a new feature, a client-made change, or a subsequent third-party change based on the actual cause of the problem; not every problem is chargeable.
13. Optional ad management retainer — ₱3,000 per month. Ongoing advertising management after turnover — monitoring, optimization, and scaling within the agreed campaigns and management scope — is an optional service at Three Thousand Pesos (₱3,000) per month. It never starts automatically: each month begins only upon your written confirmation and payment, is billed as a separate one-time charge under Section 3, and may be stopped at the end of any paid month by written notice, with no automatic renewal and no automatic card charge. Advertising spend remains excluded under Section 8 and stays in your own ad account. Routine campaign adjustments already covered by the paid management scope are not charged an additional revision fee. The retainer does not include unlimited new campaigns, new creative production, new chatbot work, websites, or unrelated services; a new ads setup is quoted separately unless expressly included in the management agreement.
14. Third-party costs excluded. Revision fees and the management retainer do not include third-party subscriptions, usage credits, messaging charges, domains, hosting, or similar costs, which remain the Client’s own under Section 8 unless expressly included in writing. The Agency does not impose any fixed top-up requirement and does not guarantee message delivery or business results.

12. Third-Party Platforms

Our work depends on platforms we do not own or control, including Meta, Google, payment processors, hosting providers, and software tools. Ad account restrictions, page or profile disabling, policy changes, algorithm changes, pricing changes, outages, and rejected ads are decisions of those platforms. Where a platform issue affects work within your accepted scope, within an expressly agreed support period, or within a separately approved service, the Agency assists you within that scope; assistance beyond it is quoted separately, and nothing in this Section creates lifetime ads setup, unlimited revisions, continuing maintenance, or ongoing management. The Agency is not liable for a platform’s own decisions and they are not grounds for a cash refund. This Section does not excuse an Agency error: where the fault is the Agency’s own work — a misconfiguration, a wrong setting, or an incorrect setup — it is corrected free of charge under Sections 11 and 17 even though the error appeared on a third-party platform. The Agency is not affiliated with, endorsed by, or sponsored by Meta, Facebook, Google, or any third-party platform.

13. Ownership and Intellectual Property

1. Your property. Your brand, logos, content, product information, and customer data remain yours at all times.
2. Delivered work and copyright. Upon full payment, the Agency assigns to you all rights, title, and interest in the final deliverables produced specifically for you, including copyright, in accordance with Section 178.4 of the Intellectual Property Code (RA 8293). You may use, modify, reproduce, and commercialize them without further permission or payment to the Agency.
3. Our property. Our frameworks, internal systems, processes, templates, code libraries, and know-how remain the property of the Agency and may be reused across engagements.
4. Licensed assets. Stock media, fonts, plugins, and third-party tools remain subject to their own licenses and are not transferred by us.
5. Portfolio use. We may reference the engagement and display non-confidential work in our portfolio and marketing. You may withdraw this permission in writing at any time.

14. Confidentiality and Data Privacy

We do not share your business information, campaign data, customer lists, or brand materials with any third party without your written consent, except where required by law. Personal information collected through our website, forms, and funnels is processed in accordance with the Data Privacy Act of 2012 (RA 10173) and our Privacy Policy. Card details entered at checkout are handled directly by our payment gateway provider and are not stored by the Agency.

15. Data Processing for Your Campaigns

Where we handle personal information belonging to your leads and customers — through your chatbot, forms, ad account, or CRM — you are the Personal Information Controller and the Agency acts as your Personal Information Processor. This section is the written outsourcing agreement required by the Implementing Rules and Regulations of the Data Privacy Act of 2012 (RA 10173).

1. Scope and instruction. We process your leads' personal information only on your documented instruction and only to the extent needed to deliver the services in your engagement. We do not use it for our own purposes and we do not sell, rent, or disclose it to anyone outside the providers named in our Privacy Policy.
2. Security. We apply organizational, physical, and technical safeguards to that information and limit access to the personnel working on your project, each bound by confidentiality.
3. Sub-processors. We may use the platforms and tools required to run your system, including hosting, CRM, chatbot, form, and analytics providers. You authorize their use as part of the engagement.
4. Breach reporting. We notify you without undue delay upon becoming aware of any personal data breach affecting your data, and we assist you in meeting your own notification duties to the National Privacy Commission and to affected data subjects.
5. Data subject requests. Where one of your leads or customers exercises a right under RA 10173 through us, we refer them to you and assist you in responding.
6. Return and deletion. On turnover or termination, your data stays in your own accounts and systems. We remove working copies from our systems, except records we are required to keep by law or need in order to defend a legal claim.
7. Your own obligations. You remain responsible for having a lawful basis to collect your leads' information, for issuing your own privacy notice, and for meeting your own registration and Data Protection Officer obligations under RA 10173.

16. Indemnity

You agree to hold the Agency free from any claim, penalty, or loss arising from the content, claims, offers, or products you asked us to promote, from information you supplied that turns out to be inaccurate or unlawful, and from your own handling of the leads and customer data generated by your system. This does not cover loss caused by the Agency's own negligence or breach of these Terms.

17. Disputes and Chargebacks

If something about your project is not right, tell us first. Almost every concern is resolved quickly once we can see it.

1. Raise it with us. Send your concern in writing to the contact details in Section 20, describing the issue and what you expected. We acknowledge within two (2) business days and work with you toward a resolution.
2. Resolution options. Where a valid service issue is confirmed, we correct, rework, or complete the affected deliverable at no extra cost. Correction of the work — or, where the Agency fails to deliver, the completion or credit options in clause 6.8 — is how issues are resolved. A voluntary cash refund is not among the standard remedies, subject always to the billing-error correction in clause 6.7 and to the statutory rights preserved by clause 6.11.
3. Before filing a dispute. By accepting these Terms, you agree to contact the Agency and allow a reasonable opportunity to resolve the matter before filing a chargeback or dispute with your bank or card issuer.
4. Facts first. Every concern, complaint, or dispute is assessed on its own facts and evidence. Raising a concern or filing a dispute is not, by itself, treated as abusive.
5. How a dispute is assessed. A chargeback is not classified as unwarranted merely because something was delivered or because your materials arrived late. The Agency identifies the actual reason given for the dispute and answers it on the evidence: the agreed scope and package description, what was delivered and to what quality, whether any inclusion is missing, who authorized the payment, the payment and communication records, and which party was responsible for any delay. Where the evidence shows the Agency owes work or a correction, the Agency provides it. Nothing in this Section requires you to give up a lawful complaint or to wait past a dispute deadline set by your bank or card issuer.
6. Consequences. While a payment is disputed or a balance is unpaid, the Agency may pause its own unpaid services and withhold undelivered work. The Agency does not disable, delete, or interfere with your own accounts, your own data, or deliverables you have already paid for. Dispute or administrative fees charged by a payment processor are recoverable from you only where they were properly agreed and are legally recoverable, and only where the dispute is resolved against you; they are not automatically passed on regardless of cause.
7. Escalation. Unresolved matters are settled by good-faith negotiation. Failing that, this Agreement is governed by the laws of the Republic of the Philippines, and both parties expressly agree that any action arising from it shall be brought exclusively in the proper courts of Quezon City, Metro Manila, to the exclusion of all other courts and venues.

18. Limitation of Liability

To the fullest extent allowed by law, the Agency's total liability arising from any engagement is limited to the amount you actually paid to the Agency for the specific service in question. We are not liable for indirect or consequential losses, including lost profits, lost sales, lost data, ad spend, or business interruption. Nothing in this section limits liability that cannot be limited under Philippine law.

19. Force Majeure and Changes to These Terms

Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disasters, power or internet failure, government action, platform outages, illness, or civil disturbance. Affected timelines are extended for the duration of the event. We may update these Terms from time to time. An update applies prospectively to engagements accepted on or after its stated effective date, once published on bossdoneforyou.com. Engagements already accepted keep the version disclosed and accepted for them, unless both parties agree in writing to adopt a newer version.

20. Contact Us

By proceeding with payment for any service of the Agency, you confirm that you have read and understood these Terms and Conditions, that you accept the remedies in Section 6 — completion, correction, rework, or service credit rather than a voluntary cash refund, subject to the correction of billing errors and to the statutory rights preserved by clause 6.11 — that you understand the exclusions in Section 8, and that you agree to raise any concern with the Agency before filing a dispute with your bank or card issuer.

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